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Make-feedback offers a flexible approach to charging. The flexibility relates to the size of your organisation and the support an organisation requires.

A typical charge for a large organisation that has taken responsibility for the administration of the system would be charged £20 / $31 (correct at time of publication).

Lesser charges can be provided for smaller organisations.

Charges for the NHS Friends and Family Test

The Department of Health, in relation to the Friends and Family Test has said, "It is important to keep costs to a minimum."

MAAR Gateway intends to offer this service free of charge to NHS clients until April 2015.