The Make-feedback system allows feedback to be obtained in realtime.
A client can provide feedback as they are receiving services from your organisation.
Where feedback is received in realtime, it will be more accurate and therefore more useful to your organisation.
The Make-feedback system allows key members of staff within an organisation to be informed immediately where feedback is received that shows a service needs addressing.
So for example, if a client provides a poor score, a line manager can be sent an SMS or e-mail informing them of the problem and they can act there and then.